Roles & Responsibilities:

• Receiving and Recording Grievances:

The cell accepts written or verbal complaints from staff members, ensuring a clear record of all issues. 

• Investigation and Assessment:

The cell thoroughly investigates the nature and validity of each grievance, often involving discussions with the complainant and other relevant parties. 

• Mediation and Resolution:

The cell may act as a mediator between the complainant and the respondent, working towards a mutually agreeable solution. 

• Recommendations:

Based on its investigation, the cell makes recommendations to the relevant authorities regarding the resolution of the grievance, which may include disciplinary action or other corrective measures. 

• Reporting and Follow-up:

The cell tracks the progress of each grievance and reports on the status of resolutions, ensuring that issues are addressed promptly and effectively. 

• Confidentiality:

The cell maintains strict confidentiality, especially when dealing with sensitive or potentially embarrassing matters. 

• Prevention and Improvement:

The cell analyses patterns in grievances to identify areas for improvement in policies, procedures, or work practices, contributing to a more positive work environment.